Updated 10/03/2021

Privacy Policy

Remedi is a suite of mobile apps, apis and databases designed to improve effciency and quality for pharmacies and other small businesses who use our software/platform.


When reference to the words "us", "our", "we" is used, it is referring to Vudu Technologies Limited. We are a VAT registered company in England and Wales with the company number 10221603. Our VAT registration number is 259197363. Our registered office address is Unit 15/16, Neptune Court, Vanguard Way, Cardiff. CF24 5PJ. You can contact us via email at hello@vudu.tech, or find out more about our services via our website, https://vudu.tech.

"Services" is defined as the websites that we operate, along with related sites, software, apis and services that are made available by us.

"You" is defined as the end user of one our Services. You may be the direct, or indirect customer of ours.

Supporting policies

This policy is supported by our Terms of Use and Privacy Policy.

When using our Services, you must comply with all our polices.

We may make changes to our policies

From time to time, we may make changes to our policies. It is your responsibility to ensure that you check our policies to ensure that you understand the terms that apply during your consumption of our Services.

Our stance on data usage & privacy

We are accutely aware of how important personal information / security is to you and have appropriate steps to secure the data that we capture whilst you are using the Remedi platform.

We have set this policy out to be clear and concise with our underlining stance being:

Vudu Technologies Limited will never sell your data to a third party, except in the explicit circumstance that the company is acquired and assets are handed over to the acquirer.

We will only share your data with a third party not listed within this policy where required to do so by law.

We will endeavour to inform you if either of the above happens at the earliest convienience.

Third party software & data we collect

Remedi makes use of some third party software services:

  • Google Firebase
  • Microsoft Azure Services
  • Twilio SendGrid
  • MongoDB Cloud Atlas

The following table outlines the data that we capture during your use of our software along with the reason/purpose for this data capture. The majority of the information that we capture/stored is information that is provided by yourself. Auxilary information that we capture is predominately used for analytics which help us improve our apps via future versions, or for secure user authentication.

Data collected Purpose Who this is shared with
Personal information that you provide during registration & app use. Required information to process & verify your repeat prescription. The pharmacy / pharmacy site that you declare to us, in order to verify & dispense your presecription.

We use your email address for authentication, account verification, password reset and prescription notification purposes.
App usage & behaviour:
  • How long you interact with the app for
  • Which areas of the screen you tap
We use this analytical data to improve our apps in future versions. Microsoft AppCenter & Google Firebase. Both AppCenter and Firebase allow us to record custom user events to track behaviour & user session duration.

Firebase also provides part of our secure authentication process.
Data that may be collected indirectly, not via us:
  • IP Address
  • Date, time & frequency of use
This information may automtically be collected by our infrastructure/hosting providers. Please reference to the third party privacy policies listed below.
Third party privacy policies

In order to provide the service to our clients, we make use of third party software for authentication, email delivery and analytical purposes. Our vendors of choice are listed below along with their privacy policies. Please note, we do not have any influence over these policies, and by using our software you are agreeing to our use of these third party providers.

Vendor & software Purpose Policy url
Google - Firebase Authentication, account verification, email delivery, push notifications, analytics, hosting. https://firebase.google.com/support/privacy/
Microsoft - Azure Services Push notifications, analytics, data storage, hosting. https://privacy.microsoft.com/en-gb/privacystatement
Twilio - SendGrid Email delivery. https://www.twilio.com/legal/privacy
MongoDB Inc. - Cloud Atlas Data storage. https://www.mongodb.com/legal/privacy-policy

Our mobile apps are mainly distributed via the Apple App Store and Google Play Store.

Our company information

Vudu Technologies Limited is a registered company in England & Wales under the company number 10221603.
Our VAT registion number is 259197363.

You can reach us via post at:

Vudu Technologies Limited,
Unit 15/16,
Vanguard Way,
Neptune Court
CF24 5PJ.

Or, via email at

You can also read more about us, on our website: https://vudu.tech.